Metro Bank PLC

Financial Ombudsman decision DRN4199671 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Fri Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Identity checks and access

In the Ombudsman’s words

He also wanted to dispute a transaction on his account.Card dispute or chargeback

Mr L complains about the way Metro Bank PLC dealt with the issues he had logging into his online banking account.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4199671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.