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Credit Resource Solutions Limited

Financial Ombudsman decision DRN4194204 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr N complained that Credit Resource Solutions Ltd (“CRS”) was regularly overcharging him for a debt.Charges and fees

She did think it was to blame for the poor service Mr N received, and that he’d been led to believe there were other duplicated payments.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4194204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.