Santander UK Plc
Financial Ombudsman decision DRN4187802 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Miss P complains about her mortgage with Santander UK Plc. She says when she originally took it out it was with Abbey and she never agreed for it to be transferred to Santander.Mortgage administration
I know there was a delay in responding to Miss P about her concerns. In its final response letter Santander has said it will pay £25 to acknowledge this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4187802.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.