Santander UK Plc
Financial Ombudsman decision DRN4187378 Not upheld
Not upheldoutcome, as published by the Ombudsman
£115redress stated in the decision
Mon Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
Mrs W complains Santander UK plc debited money from her account without her permission.Unauthorised transaction
I do think Santander provided Mrs W with poor customer service by not telling her that the money would be recalled.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4187378.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.