National Westminster Bank Plc

Financial Ombudsman decision DRN4183945 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

failed to contact him at or before the 2011 review date for his business account overdraftMortgage administration

NatWest could have communicated with Mr A and Ms B more effectively than it didService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4183945.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.