Close Brothers Limited

Financial Ombudsman decision DRN4177241 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Miss F complains that Close Brothers Limited should never have allowed her to take out a conditional sale agreement with it to acquire a car.Product mis-sold

She suggested this would have been obvious to all who spoke to her at P, including Mr K. She also suggested, this was one of several reasons why she should have been treated by both P and Close Brothers as a vulnerable consumer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4177241.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.