HSBC Bank plc

Financial Ombudsman decision DRN4158528 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr and Mrs T complain about the level of service they received from HSBC Bank Plc in regard to a disputed debit card transaction.Card dispute or chargeback

Mr and Mrs T say that they were given inconsistent advice by HSBC about the prospects for a successful chargeback claim.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4158528.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.