Firms › Volkswagen Financial Services (UK) Limited ›
Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN4156945 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sat Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
delays caused by Volkswagen Financial Services (UK) Limited in terminating his hire purchase agreement resulted in him facing additional storage charges.Charges and fees
He also feels the business made it difficult for him to raise a complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4156945.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.