Nationwide Building Society

Financial Ombudsman decision DRN4145966 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

gave her incorrect information about the arrears on her mortgage accountsMortgage administration

Ms B complained and Nationwide agreed it had given her the incorrect information and offered £200 by way of an apology. Ms B didn’t think this was enoughComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4145966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.