Santander UK Plc
Financial Ombudsman decision DRN4144195 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr B complains about his mortgage with Santander UK Plc. He complains that it added ground rent to the balance and didn’t tell him it had done so.Mortgage administration
Santander accepted that it hadn’t updated Mr B’s address, so was continuing to write to the mortgage property.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4144195.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.