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Paysafe Financial Services Limited

Financial Ombudsman decision DRN4139348 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr V complains that Paysafe Financial Services Limited won’t refund over €11,000 made from his account, which he says he didn’t authorise.Unauthorised transaction

She also felt Paysafe had handled the matter particularly poorly and so also asked for £500 compensation for the distress and inconvenience caused.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4139348.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.