Nationwide Building Society

Financial Ombudsman decision DRN4137497 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr and Mrs E complain that Nationwide Building Society mis-sold their mortgage by not considering how they would pay it once Mr E retired.Product mis-sold

Mr and Mrs E later asked to change their mortgage for a lower rate, but were told by Nationwide that they couldn’t.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4137497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.