TSB Bank plc

Financial Ombudsman decision DRN4131563 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

she couldn’t transfer a balance on her TSB credit card to a different credit card provider because she was told her TSB credit card had been closedAccount closed or refused

To settle matters she’d like all adverse data recorded on her credit file removingCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4131563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.