Bank of Scotland Plc

Financial Ombudsman decision DRN4130298 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Bank of Scotland is under an obligation to treat consumers sympathetically in their financial difficulties.Treatment in financial difficulty

It’s recognised that it should have been better at providing informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4130298.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.