HSBC UK Bank Plc
Financial Ombudsman decision DRN4129524 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Oct 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
G, a limited company, complains that HSBC UK Bank Plc told it that it was going to be closing its accountAccount closed or refused
G complained as it said it had tried to comply but that HSBC was being unhelpful.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4129524.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.