National Westminster Bank Plc

Financial Ombudsman decision DRN4128105 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc has not provided any evidence that a chargecard transaction was made by him.Unauthorised transaction

A four figure sum was debited from Mr B’s account in August 2011 but did not appear on his statement until November 2011.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4128105.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.