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Key Retirement Solutions Limited
Financial Ombudsman decision DRN4125238 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He concludes that the process only benefited Key Retirement Solutions which obtained a fee from Mr C which it would not have done had it disclosed at the start the lender’s attitude to this type of insulation.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4125238.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.