Santander UK Plc
Financial Ombudsman decision DRN4122945 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
She’s said that Santander hasn’t treated her fairly and sympathetically even though she informed it of her financial difficulties.Treatment in financial difficulty
Mrs E has complained about the charges Santander UK Plc has placed on her current account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4122945.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.