Halifax Limited

Financial Ombudsman decision DRN4117366 Not upheld

Not upheldoutcome, as published by the Ombudsman

£495redress stated in the decision

Mon Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration, Complaint handling

In the Ombudsman’s words

reported incorrect information to the credit reference agenciesCredit file reporting

Mr and Mrs W complain about the way Bank of Scotland plc (trading as Halifax) dealt with their mortgage application.Mortgage administration

Mr and Mrs W also complain about the way Halifax handled their complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4117366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.