Lloyds Bank PLC

Financial Ombudsman decision DRN4117098 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Data and privacy

In the Ombudsman’s words

I therefore consider that Lloyds should refund all the default charges and the interest relating to those charges.Charges and fees

Mr and Mrs B suggest that Lloyds has also breached data protection because it provided their personal details to a claims management company after Mr and Mrs B had withdrawn their authority for it to do so.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4117098.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.