Halifax Limited

Financial Ombudsman decision DRN4114812 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Wed Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

failed to make clear that two interest only sub-accounts that formed part of their mortgage were due to end in late 2014Mortgage administration

They also complain that the bank did not respond to their complaint promptly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4114812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.