Bank of Scotland Plc

Financial Ombudsman decision DRN4113599 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

V took out a business loan with Bank of Scotland in 2006. The loan is secured on properties owned by V and was due to be repaid in 2011.Treatment in financial difficulty

Mrs R asks that Bank of Scotland allows her to meet with a senior decision maker.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4113599.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.