National Westminster Bank Plc

Financial Ombudsman decision DRN4113259 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

access to their accounts; has wrongly exercised its right of set-offFunds blocked or frozen

identity problems have been compounded by inconsistencies in the signatures held by the bank, which have meant that Mr and Mrs A have not been able to satisfy the bank as to their identities.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4113259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.