Metro Bank PLC

Financial Ombudsman decision DRN4105004 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Ms W complains that Metro Bank PLC will not refund seven disputed transactions made from her account.Unauthorised transaction

Metro agreed that there had been service failures and were happy to pay £100 in compensation for these.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4105004.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.