Bank of Scotland Plc

Financial Ombudsman decision DRN4101744 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He tried to log a complaint online but the website crashed so he had to enter the details of his complaint several times.Complaint handling

the person he spoke to was very rude to him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4101744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.