HSBC Bank plc

Financial Ombudsman decision DRN4083790 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

declined a debit card paymentCard dispute or chargeback

The call-handler said he could not see any reason why the payment would be declined.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4083790.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.