Black Horse Limited
Financial Ombudsman decision DRN4080192 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Black Horse sent Mr W and Mrs Z letters to say that they would incur chargesCharges and fees
Mr W and Mrs Z individually received a copy of each letter that was sent. They consider that the number of letters they received each day was unnecessary and amounted to harassmentComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4080192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.