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Lloyds Bank PLC

Financial Ombudsman decision DRN4076246 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

He said he had also made a successful complaint about the payment protection element of one of the loans and so that balance was initially incorrect too. He pointed out that a debt collection agency has quoted a different agreement number in a recent letter to him. He thought that this was a way of getting around the problems with using an old agreement number. And he said that this would result in misleading information being recorded at credit reference agencies.Charges and fees

And he said that this would result in misleading information being recorded at credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4076246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.