Vincent Bond & Co. Limited

Financial Ombudsman decision DRN4072970 Upheld

Upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Mon Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mrs B complains that Vincent Bond and Co. Limited was wrong to provide her with a debt management plan when she could have accessed the same service for free elsewhere.Charges and fees

Mrs B says Vincent Bond should have told her there were organisations that provided the same sort of service free of chargeProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4072970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.