NRAM Limited

Financial Ombudsman decision DRN4069987 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50,000redress stated in the decision

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs O complains that NRAM plc gave her permission to live in her buy-to-let property, only to then retract it six months later.Mortgage administration

pay Mrs O £500 for the trouble and upset its poor customer service has caused her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4069987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.