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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN4069289 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think the bank made a mistake which led to the cancellation of the policy. But I don’t think it was its fault the policy wasn’t restarted quickly.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4069289.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.