Nationwide Building Society

Financial Ombudsman decision DRN4069083 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

didn’t give information required about the early repayment charge (“ERC”)Interest and rates

failed to properly consider their application to release part of their land from a mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4069083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.