Bank of Scotland Plc

Financial Ombudsman decision DRN4067487 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Thu Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs C sent a substantial amount of money from her account with Bank of Scotland plc to her sister’s account with an overseas bank. She complains the money took four weeks to arrive in her sister’s bank accountPayment delayed or failed

Mrs C also complains about Bank of Scotland’s handling of her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4067487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.