Bank of Scotland Plc

Financial Ombudsman decision DRN4061641 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates, Complaint handling

In the Ombudsman’s words

Mr A considers the bank failed to act in line with the provisions of the Lending Code, when he experienced financial difficulties.Treatment in financial difficulty

Mr A complains that Bank of Scotland plc (trading as Halifax) will not reduce or suspend interest on his credit card accountInterest and rates

The bank accepts this was poor service and this was one of the reasons it paid Mr A compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4061641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.