Close Brothers Limited

Financial Ombudsman decision DRN4059886 Not upheld

Not upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Fri Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr C had complained to Arrow about a default placed on his credit file.Credit file reporting

Mr C complains about the customer service Arrow has provided over this time, including failing to respond to correspondence, updating his credit file and didn’t respond sufficiently quickly to his subject access request.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4059886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.