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HSBC Bank plc
Financial Ombudsman decision DRN4059496 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
HSBC’s decision not to pursue a section 75 claim or chargeback request was unreasonableCard dispute or chargeback
HSBC took longer than it needed to let Mr L know its positionComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4059496.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.