Zopa Limited

Financial Ombudsman decision DRN4058561 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr F has complained Zopa Limited is asking him to pay back a loan he never took out with them.Unauthorised transaction

remove all reference to the loan from his credit recordCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4058561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.