Lloyds Bank PLC

Financial Ombudsman decision DRN4058196 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that Lloyds Bank PLC wrongly advised him about getting a mortgage on a new home.Mortgage administration

Mr M refers to the general need for banks to act positively and sympathetically to customers in financial difficulties – and particularly when they become aware a customer may be suffering from mental health problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4058196.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.