Lloyds Bank PLC

Financial Ombudsman decision DRN4050570 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

When Mrs N began to experience financial difficulties, she arranged a repayment plan for her credit card account via a debt management company.Treatment in financial difficulty

It also refunded late payment fees and over limit fees charged in the previous six months.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4050570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.