National Westminster Bank Plc

Financial Ombudsman decision DRN4047504 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr J and Miss P complain National Westminster Bank Plc gave them incorrect advice when it told them they would have their Early Repayment Charge (ERC) of £8,199.94 refunded.Product mis-sold

NatWest accepted in its final response letter that when it responded to both calls it wasn’t as clear as it should have been because it responded as though Mr J and Miss P were porting their mortgage product rather than taking out a new product.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4047504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.