Santander UK Plc
Financial Ombudsman decision DRN4040679 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
the account was closed in 1999 when the balance was transferred to another savings accountAccount closed or refused
Mrs M has complained that Santander UK Plc has been unable to explain what’s happened to the money held in her tax exempt special savings account (TESSA)Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4040679.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.