Santander UK Plc
Financial Ombudsman decision DRN4039028 Upheld
Upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Fri Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Santander UK Plc to pay interest from January 2013 to the date the refund is paid. This is to be paid at the interest rate for a one year fixed bond with a balance of £50,000Mortgage administration
I think Santander did something wrong when it refused to transfer the money to the higher interest bond without Mrs A’s signature.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4039028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.