NewDay Ltd

Financial Ombudsman decision DRN4036843 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

It refunded the interest charged in December 2015 and January 2016. It refunded two “over limit” feesCharges and fees

In November 2015 Miss W wanted NewDay to transfer part of the balance on her Aqua card to a credit card account she had with a third party. It didn’t do this until the beginning of February 2016.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4036843.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.