Capital One (Europe) plc

Financial Ombudsman decision DRN4034352 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund charges and interestCharges and fees

she’s unhappy that it won’t remove credit file entries for missed credit card paymentsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4034352.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.