Santander UK Plc
Financial Ombudsman decision DRN4032255 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Ms A complains that Santander UK Plc agreed to provide her with a mortgage that she cannot afford. It then delayed its completion and has now failed to respond positively and sympathetically to the financial difficulties that she is facing.Treatment in financial difficulty
Santander should refund all of the arrears fees since March 2013.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4032255.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.