Capital One (Europe) plc

Financial Ombudsman decision DRN4031437 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr A complains that Capital One (Europe) plc allowed a fraudster to obtain a credit card using his identityUnauthorised transaction

He wants Capital One to stop pursuing him for the debt and to remove the default from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4031437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.