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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN4030464 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Ms A complains about a default that The Co-operative Bank Plc (“Co-op”) has registered on her credit file.Credit file reporting

Co-op did delay in sending Ms A the statements that she wanted to see for the account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4030464.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.