Lloyds Bank PLC

Financial Ombudsman decision DRN4028892 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Lenders have a regulatory duty to treat customers fairly; and to show forbearance and due consideration when a customer informs them of financial hardshipTreatment in financial difficulty

Miss B complains that Lloyds Bank PLC have applied unfair charges to her accountCharges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4028892.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.