Lloyds Bank PLC

Financial Ombudsman decision DRN4022638 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

The account was initially a sole account in Mr B’s name only before it was asked that Mrs C be added in July 2004.Account closed or refused

Mr B and Mrs C have said that there is no contractual basis on which Mrs C should be held liable for the debt on the account... and reiterated that the bank’s representative acted inappropriately in its dealings with them about the debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4022638.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.