Bank of Scotland Plc

Financial Ombudsman decision DRN4022342 Not upheld

Not upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

It has also removed any searches relating to Mr F’s initial credit application.Credit file reporting

I agree with our adjudicator that Mr F didn’t receive the level of customer service that he could’ve reasonably expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4022342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.